StageCraft Academy Privacy Policy

Introduction

At StageCraft Academy, located in the heart of Chicago's Lincoln Park, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information obtained from you through our website, courses, and other interactions. This policy applies to all visitors, users, and others who access or use our services. By using our services, you consent to the data practices described in this policy.

This Privacy Policy is effective as of January 1, 2025, and may be updated from time to time. We encourage you to review this policy periodically for any changes. If we make material changes, we will notify you by posting a prominent notice on our website or by sending you an email.

StageCraft Academy, located at 2450 N Halsted St, Chicago, IL 60614, is dedicated to providing a safe and enriching learning environment for aspiring actors. Our commitment extends to safeguarding your privacy, which we consider essential to maintaining your trust and ensuring a positive experience with our academy.

Data Collection

We collect several types of information from and about users of our services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and date of birth. We collect this information when you register for a course, subscribe to our newsletter, contact us with inquiries, or participate in surveys or promotions.
• Payment Information: When you enroll in a course, we collect payment information, such as your credit card details or other financial account information. This information is processed securely by our payment processors, and we do not store your full credit card number on our servers.
• Demographic Information: We may collect demographic information, such as your age, gender, and interests. This information is used to understand our audience better and tailor our services to meet your needs.
• Usage Data: We automatically collect certain information about your use of our website and services, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This information is used to analyze trends, administer the site, and gather broad demographic information for aggregate use.
• Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to recognize you when you return to our site. We use cookies for purposes such as personalizing content, analyzing traffic, and serving targeted advertisements. You can control the use of cookies through your browser settings.

Specifically, the personal information is collected when you:

1. Create an account on our website to manage your course enrollments and access academy resources.
2. Enroll in acting courses, workshops, or other programs offered by StageCraft Academy.
3. Subscribe to our email newsletter to receive updates, announcements, and promotional offers.
4. Contact us through our website or email to inquire about our programs, request information, or provide feedback.
5. Participate in surveys, contests, or other promotional activities organized by StageCraft Academy.

Data Usage

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to provide you with the services you request, such as enrolling you in courses, processing payments, and providing customer support. We also use your information to improve our services, such as personalizing content, optimizing website performance, and developing new features.
• Communicating with You: We use your information to communicate with you about your account, courses, and other services. This includes sending you email newsletters, promotional offers, and important updates about our academy.
• Personalizing Your Experience: We use your information to personalize your experience on our website and services. This includes displaying content that is relevant to your interests, recommending courses that you may be interested in, and providing you with personalized support.
• Analyzing Trends and Statistics: We use your information to analyze trends and statistics about our users. This information is used to understand our audience better, improve our services, and make data-driven decisions.
• Protecting Our Rights and Interests: We may use your information to protect our rights and interests, such as preventing fraud, resolving disputes, and enforcing our terms of service.

Your data helps us to:

• Manage your account and provide you with access to course materials, online resources, and other academy services.
• Process your payments for course enrollments and other academy programs.
• Communicate with you about course schedules, assignments, performance opportunities, and other important updates.
• Personalize your learning experience by tailoring course content and providing individualized feedback.
• Improve our programs and services by analyzing student performance, gathering feedback, and identifying areas for enhancement.

Data Sharing

We may share your information with third parties in the following circumstances:

• Service Providers: We share your information with third-party service providers who assist us with various aspects of our business, such as payment processing, email marketing, website hosting, and data analytics. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. For example, we may partner with local theatres or acting coaches to offer joint programs.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Protection of Rights: We may disclose your information if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

We do not sell your personal information to third parties for their marketing purposes.

Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information, such as your payment details, during transmission and storage.
• Access Controls: We restrict access to your information to authorized personnel who need it to perform their job duties.
• Security Audits: We regularly conduct security audits to identify and address potential vulnerabilities.
• Data Backup and Recovery: We maintain regular backups of our data and have procedures in place for data recovery in the event of a disaster.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to access certain features, such as logging into your account.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and how long you spend on each page. This information is used to improve the performance of our website.
• Functionality Cookies: These cookies allow our website to remember your preferences, such as your language settings and font size.
• Advertising Cookies: These cookies are used to display advertisements that are relevant to your interests.

You can control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block cookies, you may not be able to access certain features of our website.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to have inaccurate or incomplete information corrected.
• Deletion: You have the right to have your personal information deleted, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

StageCraft Academy
Attn: Data Protection Officer
2450 N Halsted St
Chicago, IL 60614
Phone: (312) 555-2288
Email: [email protected]

We are committed to resolving any privacy concerns you may have in a timely and effective manner. Our Data Protection Officer, Eleanor Ainsworth, oversees the management of personal data and ensures compliance with data protection laws.